Refund Policy

Effective date: August 14, 2026

1. General Policy

All subscription payments (monthly and yearly) and all credit pack payments are final and non-refundable, except the hard-bounce guarantee in Section 2 below.

We do not provide:

• Partial refunds
• Prorated refunds
• Refunds for unused time or unused credits
• Refunds for failure to cancel

2. The Hard-Bounce Guarantee (eKnoxx sending only)

A record credit is only charged for a record that is delivered to you as verified. If you send through eKnoxx and a delivered record hard-bounces, meaning the email or contact method fails as invalid or undeliverable after you received it, we credit that record back to your account.

• This guarantee covers mail sent through eKnoxx only. A bounce is something we can confirm ourselves when the sending is ours. Bounces on mail you send through any other platform, mailbox, or service provider are not covered, and third-party bounce logs or reports are not accepted as proof.
• Hard-bounce credits are issued within 30 days of the original delivery date.
• Refunded credits are returned to your account balance as credits, not as cash or a charge reversal.
• Soft bounces, undeliverable results caused by your own sending setup, or records that simply underperform are not covered by this guarantee.
• Re-downloading a record you already own, including one refunded under this guarantee, is free.

3. Cancellation Requirement

Users must cancel inside their dashboard prior to their renewal date. Failure to cancel before renewal results in automatic charge.

4. Suspension & Abuse

Accounts suspended or terminated for reselling or redistributing records, abuse, legal risk, or chargebacks are not eligible for refunds.

5. Non-Use

Failure to use the platform, or failure to draw down your monthly record allowance, does not qualify for refund. Unused subscription allowance does not carry a cash value.

6. Exceptional Refunds

Outside the hard-bounce guarantee, refunds may be issued at our sole discretion for:

• Duplicate charges
• Verified fraudulent transactions
• Billing errors

7. Chargebacks

Before filing a dispute, you agree to contact support@exactprospect.com. Improper chargebacks may result in:

• Immediate termination
• Permanent ban
• Collections action where applicable