Refund Policy
Effective date: August 12, 2026
1. General Policy
All subscription payments (monthly and yearly) and all credit pack payments are final and non-refundable, except the hard-bounce guarantee in Section 2 below.
We do not provide:
- Partial refunds
- Prorated refunds
- Refunds for unused time or unused credits
- Refunds for failure to cancel
2. The Hard-Bounce Guarantee
A record credit is only charged for a record that is delivered to you as verified. If a delivered record hard-bounces, meaning the email or contact method fails as invalid or undeliverable after you received it, we automatically refund that record as a credit to your account. This refund is automatic and does not require you to file a claim.
- Hard-bounce credits are issued within 30 days of the original delivery date.
- Refunded credits are returned to your account balance as credits, not as cash or a charge reversal.
- Soft bounces, undeliverable results caused by your own sending setup, or records that simply underperform are not covered by this guarantee.
- Re-downloading a record you already own, including one refunded under this guarantee, is free.
3. Cancellation Requirement
Users must cancel inside their dashboard prior to their renewal date. Failure to cancel before renewal results in automatic charge.
4. Suspension & Abuse
Accounts suspended or terminated for reselling or redistributing records, abuse, legal risk, or chargebacks are not eligible for refunds.
5. Non-Use
Failure to use the platform, or failure to draw down your monthly record allowance, does not qualify for refund. Unused subscription allowance does not carry a cash value.
6. Exceptional Refunds
Outside the hard-bounce guarantee, refunds may be issued at our sole discretion for:
- Duplicate charges
- Verified fraudulent transactions
- Billing errors
7. Chargebacks
Before filing a dispute, you agree to contact support@exactprospect.com. Improper chargebacks may result in:
- Immediate termination
- Permanent ban
- Collections action where applicable